Big Berkey Water Filter Shipping Policy
DUE TO THE CURRENT SITUATION WITH THE COVID-19 PANDEMIC
EXPECT ALL ORDERS TO BE DELAYED.
PLEASE ALLOW 25-50 + BUSINESS DAYS FOR YOUR PURCHASE TO BE SHIPPED. SOME PRODUCTS MAY TAKE LESS TIME & SOME MAY TAKE MORE TIME, WE THANK YOU FOR YOUR COOPERATION IN THESE UNPRECEDENTED TIMES.
Please note: repeatedly calling/emailing/messaging us about your order and asking for a status update will not speed up fulfillment of your order.
Order now to be in priority shipping sequence, The earlier you place your order the sooner you will get it.
Berkey Water Filters are in limited supply due to the increased demand for emergency preparedness products as a result of the COVID-19 pandemic. We are all doing our best to keep orders flowing. We are in touch with the manufacturer regularly at this time securing inventory. We thank you for your patience. Stay Safe!
We understand the urgency of the situation, and we are processing orders as quickly as possible. Our fulfillment operations are now running at maximum capacity
We would like to reassure customers that have recently placed an order through us that your order is in progress. It has been matched to in-stock inventory that is set to be assembled, packaged, and shipped.
However, the ongoing coronavirus pandemic has created unprecedented demand for our systems. As a result, shipping times are much longer than usual. NOTE: We can not guarantee when you will receive your order. It could be 1 month from now, it could be 2 or more.
Shipping Policy
All shipments are made directly from the manufacturer warehouse in Colorado.
Our normal time frame to process and ship your order is 5-7 business days (in the Lower 48 states) from the date your order is paid for in full.
At checkout, if you do not select “Signature Required”, you are waiving the requirement for a signature when your package is delivered. Neither BigBerkeyWaterFilterUSA.com nor the shipping carrier will be held liable for packages delivered without a signature.
We will arrange for shipment of the products and services to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Free shipping is available within the lower 48 US states for orders over $99.
Shipping to Hawaii, Alaska, or any country outside of the US will have additional shipping charges applied.
After your payment is confirmed and your order has shipped, tracking information will be sent to the email that you provided during checkout.
We do not ship on weekends and holidays. Delays in delivery time from our warehouse may occur during periods of inclement weather. We will try our best to notify you of such delays in the Notice portion of our website.
Title and risk of loss and damage pass to you upon our transfer of the products to the carrier. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Certain Berkey filtration and purification systems are not to be sold in the states of California and/or Iowa.
INTERNATIONAL SHIPPING
At this time, Berekey Water Filter USA, LLC is only shipping to the US and Canada. The customer is responsible for any customs, brokerage, duties and taxes or other fees that may be incurred as a result of the merchandise crossing the Canadian border. Merchandise refused, or returned for any reason from an order shipped to Canada will incur a 20% re-stocking fee that will be deducted from the total amount refunded.
UNDELIVERABLE PACKAGES
An undeliverable order is an order that was not successfully delivered for various reasons. In the event that the carrier is unable to deliver the order for any reason, (including an incorrect address), the carrier will return the package to our shipping warehouse.
This package will then be sent back at the cost of shipping upon your request.
If your package is returned to our shipping warehouse, we will notify you about your undeliverable order via your email address.
DISCLAIMER
Berkey Water Filter USA, LLC reserves the right to ship your order via the carrier or shipping method of our choice. We offer some shipping options at checkout but we reserve the right to change the shipment method if we deem it necessary to fulfill your order in a more efficient and expeditious manner.
Any special shipping request must be added and detailed notes must be left in the “order instructions” section of your order checkout. Berkey Water Filter USA, LLC will not be responsible for any request that is not legible or omitted from the “order instructions”.
Assembling Defects
Upon receipt, if a thing is harmed or imperfect because of assembling, just contact BigBerkeyWaterFilterUSA.com upon receipt and we will facilitate with the producer to understand that thing completely supplanted at no cost to you as fast as would be prudent. Prepaid return postage will be incorporated with the substitution item so you may restore the harmed/damaged item at no cost to you!
Transportation Damage
Kindly inform BigBerkeyWaterFilterUSA.com in case of transportation harm and we will arrange with the maker to dispatch you substitutes for the harmed things at no cost for you alongside prepaid postage to restore the harmed thing.
No compelling reason to stress over working out the harms with the transporter as we’ll have the producer and the delivery bearer work this out. In the event that you’d jump at the chance to record a claim, this must be finished with the conveying bearer and New Millennium Concepts, LTD /BigBerkeyWaterFilterUSA.com are not allowed to document this for you.
All cases for deficiencies, harms, erroneous shipments, and wrong charging must be made inside 10 days of receipt.