Berkey Return Policy

Berkey Return Policy

 

 

  • It is the responsibility of every customer to inspect their order for accuracy and any damage to the order immediately upon receiving their delivery for every order.
  • If you are not pleased with an item, we ask that you notify us within 10 days of delivery to arrange a refund, exchange or replacement.
  • Refunded items must be returned in their original shipping containers, unopened and in new condition containing all parts, accessories; etc.
  • In the case of a return, the customer is responsible for return shipping fees, insurance and a 20% restocking fee for the item(s). Restocking fees are imposed by the manufacturer. Once there is a confirmed receipt of the item(s), BigBerkeyWaterFilterUSA.com will refund 80% of your original purchase price minus the original shipping charges. Refund will be issued by an Interac/ Bank eTransfer.
  • In order to return items and for further instructions and address where return to be delivered please contact us via email at info@bigberkeywaterfilterusa.com
  • The return will be handled via Manufacturer warehouse from where the shipments were sent which are:

 

ALL SHIPMENTS SENT VIA USPS MUST BE SENT TO:

 

Western Distribution Center
P.O. Box 87
Poncha Springs, CO 81242

 

ALL SHIPMENTS SENT VIA ANY OTHER CARRIERS MUST BE SENT TO:

 

Western Distribution Center
133 Crane Lane
Salida, CO 81201

 

  • Defects caused by misuse to the item or improper operation are not covered under this policy.